FAQ
Welcome to the Gigi and Saa FAQ section. We’ve answered some of the most common questions about our products, orders, and policies.
1. What kind of products does Gigi and Saa offer?
We offer premium ethnic wear for both men and women, inspired by Jaipur’s rich heritage. Our collection includes kurtas, sets, sarees, lehengas, and fusion wear - designed with artistic detail and a modern touch.
2. Are all your products handmade?
Many of our designs feature handcrafted details, including block printing, embroidery, and hand-dyed fabrics. Each piece is made with care by skilled artisans, ensuring authenticity and quality.
3. Where is Gigi and Saa based?
We are proudly based in Jaipur, Rajasthan, known for its artistry and vibrant textile culture. All our products are designed and finished here.
4. How can I place an order?
Simply browse through our collections, add your favorites to the cart, and proceed to checkout. You can pay securely through our supported payment options - including credit/debit cards, UPI, wallets, and net banking.
5. Do you offer Cash on Delivery (COD)?
Currently, we offer prepaid orders only to ensure a smooth and secure delivery process. We may introduce COD for select locations in the future.
6. How long will my order take to arrive?
Orders are typically dispatched within 2–4 business days and delivered within 5–10 business days, depending on your location.
You’ll receive an email and/or SMS with your tracking details once your order ships.
7. How can I track my order?
Once your order is shipped, we’ll send you a tracking link via email or SMS. You can click that link anytime to view your shipment status.
8. What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused, unwashed, and in its original condition with all tags intact.
For full details, please see our Return & Refund Policy.
9. Do you offer exchanges?
We currently offer returns and reorders instead of direct exchanges. If you need a different size or product, you can return your item and place a new order.
10. Are colors of the products accurate to the photos?
We make every effort to display colors as accurately as possible. However, slight variations may occur due to lighting and screen settings.
11. How do I care for my Gigi and Saa garments?
We recommend gentle hand wash or dry clean only, depending on the fabric. Always refer to the care label provided with each garment for specific instructions.
12. Do you ship internationally?
We are currently shipping within India only, but we plan to expand internationally soon. Stay tuned for updates on our social media channels.
13. How can I contact Gigi and Saa?
You can reach us at:
Email: gigiandsaa@gmail.com
Our team is available Monday–Saturday, 10 AM to 6 PM (IST).